Incident management

Incident management is a feature for documenting incidents and data breaches.

Create incidents or data breaches

1. Navigate to Asset Management and click Incident management.

2. Click + Create incident.

3. Fill in the information about the incident and define its approximate timeline.

Note

Status indicates whether the incident is new, in progress, or resolved. The status can be changed for existing incidents and data breaches by editing them.

4. Click Create.

Archive incidents or data breaches

Tip

We recommend archiving resolved and otherwise concluded incidents and data breaches to keep only pending ones in the main list.

1. Open the row actions menu (⋯) of the incident and select Archive.

2. Confirm the action.

The incident is moved to the archived list.

3. To view archived items, open the drop-down menu (⌄) next to Create incident and click Archived.

Note

The archived list contains all archived incidents and data breaches. Archived items can be viewed but not edited. An archived incident or data breach has to be unarchived if it needs to be edited.

Delete incidents or data breaches

Note

Only archived incidents and data breaches can be deleted.

1. Click the ID of the incident or data breach to open it.

2. Click Delete in the drop-down menu (⌄).

3. Confirm the deletion.

The incident is deleted and is no longer in the archived list.